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FREQUENTLY ASKED QUESTIONS

You’ve Got Questions - We’ve Got Answers

 

 WHAT ARE THE ADVANTAGES OF USING ASK RESOURCE PLUS (C)

Cheaper - Overall costs of using ASK Resource Plus(c) is much cheaper than traditional methods. (No remeasures, no claims for delays, No Obstacles encountered in the dig - you pay for what you get - nothing more and nothing less) You certainly do not have to subsidise the sub-contractor's bad debts from other jobs.

Quicker - (Much Quicker) Procurement Process – you call us today – we can often start tomorrow.

Less Arguments - We are on your side and work with you rather than against you and see your objectives of efficiency, low costs, high quality, high levels of Health and Safety, fast programmes as our objectives

More Predictable Costs All our expenses are set out at the outset and therefore there is no need for you to be constantly harassed to pay more. 

More Predictable Timescales. We can step up resources to achieve faster programmes or cut back to slow down the costs and therefore decrease cash outflow. This is extremely difficult to do with others.

More Predictable Quality. We can alter the type of resources supplied to optimize the elements of the job that you wish to have the very best quality finishes.

Health and Safety. We will never try to cut back on Health and Safety to save money.

Cashflow Management. You can suspend the job – or slow it right down to suit cashflow management.

WHAT ARE THE ADVANTAGES OF YOUR SERVICE OVER EMPLOYING OUR OWN PEOPLE IN-HOUSE?

Hiring people directly is very time consuming, expensive, difficult and can be riddled with legal complexity. Firing people is even more of all those things.

Which is fine if you have a fixed long-term position (Such as Head Office people).

Sites start, stop, go-fast and go slow and they only last for a few months. Resourcing a site to suit this natural rhythm is super difficult if not impossible.

Employing individuals on a self-employed basis is also a very difficult balance and many are often reclassified as Employees much after the hire period and this can prove to be ultracomplex and expensive.

We have a natural advantage in that we have many clients in similar locations and since we specialize in just groundworks, civils and foundations often can smooth out the natural ebbs and flows.

For example, our specialist S278 Street-works Operatives can do works for lots of different clients in the same region which makes the initial effort of recruiting them worthwhile to us whereas it would be difficult to invest that level of time for just one site entrance.

We offer one contract - one contact and one payment with assured Self-Employed Status. Easy.

WHAT EXACTLY IS THE RESOURCE PLUS SERVICE ©?

It is a method of providing clients with all the resources that they require to complete a project or part of a project and almost always consists of Labour, some plant and some materials. Sometimes it comprises of all labour, plant, materials, supervision, sub-contractors, and sub-consultants.

CAN I TRY YOUR SERVICE FOR A WEEK OR TWO?

Yes of course. Why not dip your toe in first with say a bit of snagging work or completion or dilapidations work? Give us your worst work packages first and then we will deserve and have earned your best packages. Give us those later.

DO ASK ONLY DO CIVILS, GROUNDWORKS & FOUNDATIONS?

Yes – but we cover every aspect and sometimes we are asked to do ancillary items such as providing a Telehandler plus driver or Site Labourers. Obviously, our service is extremely flexible – the more we do the better – but our heritage is in the groundworks and civils and we therefore focus on that.

WHAT PART OF GROUNDWORKS, CIVILS AND FOUNDATIONS DO YOU DO?

We do everything in these categories. Includes Site Remediation, Site preparation, Bulk Excavation, Cut and Fill, S278 Works, Sewer Connections to existing Adopted Sewers, Headwalls to streams, New Sewers to adoptable standards, Road Formations, Piling Mats, Foundations (Every Type – Deep Trench, Traditional, Wide Strip, Ring Beams, Rafts), Underfloor Drains, Underfloor Water Services, Pot and Beam Floors, Underfloor Ventilation, Concrete Finished Floors, Suspended Concrete Floors, Plot Drainage, Scaffold Mats, Pointing (Large Areas) Plot Services Ducts, Car Parking Areas, Block Paved Driveways, Flagging, Edgings, Landscaping, Fencing, Turfing and Topsoiling, Gravel Areas, POS, Attenuation

CAN WE (THE CLIENT) SUPPLY MATERIALS AND PLANT AND SOME OF THE LABOUR?

You can supply as much or as little as you like. Some clients ask us to provide no materials / plant and others ask us to provide sundry or emergency items only and some clients ask us to provide the entire lot. It is entirely your choice, and we will work with you.

WHAT HAPPENS IF I AM NOT HAPPY WITH ONE OF YOUR GUYS – BUT LIKE THE OVERALL SERVICE?

You make a phone-call to us and we will arrange for that operative to cease working for you and you will not see them again. We will either provide a new operative or just reduce the team to see how it goes.

WHAT HAPPENS IF I AM NOT HAPPY WITH THE QUALITY OF THE WORK?

You make a phone-call and tell us your concerns. Initially we will speak to the operatives, or operatives’ supervisors and ask for an immediate improvement. If you are still not happy – then you call us again and we swap the operatives concerned or the team concerned. You are in control, but we do the telling.

CAN I EMPLOY YOUR OPERATIVES DIRECTLY FOR A ONE-OFF FEE?

No. It is an important part of the contract between us that you do not employ any resources that we introduce to you for at least 1 year after the cessation of any works. We put a great deal of effort into providing our clients with the best people and it would of course be unfair for you to simply “turn their heads” with cannot refuse offers.

WHAT ARE YOUR PAYMENT TERMS?

Our standard payment terms are weekly in arrears? We book in on Friday night for payment by BACS transfer the following Friday. In very specific circumstances, we may offer Bi-weekly but since our contract term is weekly – it is better that our payment terms are weekly.

DO YOU TAKE RESPONSIBILITY FOR HEALTH AND SAFETY SERIOUSLY AND RELIEVE ME/US FROM ANY LIABILITY?

We do take Health and Safety very seriously and ask all our operatives to work safely and never take any risks. However, as a client you cannot delegate any of your Health and Safety obligations to anyone else including us and you will therefore be primarily responsible for all Health, Safety and Welfare for all your operatives, site staff, visitors, and the public at large as a result of your project. (Including our operatives)

 WHAT HAPPENS IF IT RAINS?

We expect all operatives provided to you to work in inclement weather wherever possible and of course they will need to be paid. If not possible then we ask them to stay on site and wait for conditions to improve and the full time is payable. During long periods of inclement weather, we ask the operatives to go home, and you do not need to pay us if we do not need to pay them.

Still have a question about our services? Contact us now and we’ll get back to you ASAP.